📞 +1 289 221 2936 — Supporting seniors with trusted, reliable care

Contact Us

Let’s talk about how we can support your
residents, families, or loved ones—simply and professionally.

Message Us

Reach out to us to learn how our caring services can support your loved ones.

Care & Respect

Our care is built on trust, compassion, and the dignity every senior deserves.

In-Person Services
York Region, ON
Remote Services
GTA, ON

If you are unsure whether a service can be provided in your area, please contact us — we are happy to discuss your needs and available options.

Contact
We’d love to hear from you — our team responds within 24 hours.

info@truenorthseniorservices.ca

+1 289-221-2936
+1 647-408-4644

Terms of service
 
1. Nature of Our Services
 
TrueNorth Senior Services provides non-medical, non-clinical support services for seniors and their families. Our services may include, but are not limited to:
  • Administrative and paperwork assistance
  • Appointment scheduling and accompaniment
  • Transportation support
  • Concierge and lifestyle support
  • Coordination of third-party services (housekeeping, maintenance, repairs, etc.)
  • Retirement living support services
 
We do not provide medical care, nursing services, personal care, legal advice, or immigration consulting services.
 
2. No Medical or Legal Advice
 
Our services are not a substitute for professional medical, legal, or financial advice. Any health, legal, or immigration-related matters are handled only by licensed professionals. When applicable, we may help coordinate or refer clients to third-party professionals, but we do not provide those services ourselves.
 
3. Third-Party Service Providers
 
When coordinating services with third-party providers (such as cleaners, repair technicians, or consultants):
  • We do not employ or control these providers
  • We are not responsible for their work, conduct, pricing, or outcomes
  • Any agreements or payments made with third parties are strictly between the client and the provider
 
4. Transportation Services
 
Transportation services are offered as non-emergency, courtesy support only.
Clients understand that:
  • Transportation is not medical transportation
  • Clients must be physically able to safely enter and exit the vehicle
  • Seatbelt use is mandatory
  • TrueNorth Senior Services is not responsible for delays caused by traffic, weather, or external factors
 
5. Client Responsibilities
 
Clients (or their authorized representatives) agree to:
  • Provide accurate and complete information
  • Inform us of any relevant mobility, cognitive, or safety concerns
  • Treat staff and service providers with respect
  • Pay agreed fees in a timely manner
 
We reserve the right to discontinue services if safety, cooperation, or respectful conduct is compromised.
 
6. Payment & Fees
  • Fees are clearly communicated before services begin
  • Payment terms are agreed upon in advance
  • Additional services requested outside the original agreement may result in additional charges
  • Refunds are evaluated on a case-by-case basis
 
7. Cancellations
 
Clients are encouraged to provide reasonable notice for cancellations. Repeated late cancellations or no-shows may result in service limitations or fees.
 
8. Limitation of Liability
 
To the fullest extent permitted by law:
  • TrueNorth Senior Services is not liable for indirect, incidental, or consequential damages
  • We are not responsible for outcomes related to third-party services
  • Our liability is limited to the amount paid for the specific service provided
9. Privacy
 
We respect your privacy. Personal information is collected and used only as outlined in our Privacy Policy.
 
10. Website Use
 
All website content is for informational purposes only. Unauthorized use, copying, or reproduction of website content is prohibited.
 
11. Changes to These Terms
 
We may update these Terms & Conditions from time to time. The most current version will always be posted on our website.
 
12. Governing Law
 
These Terms are governed by the laws of the Province of Ontario, Canada.

Legal Notice & Service Disclaimer

TrueNorth Senior Services provides non-medical, non-legal, and non-financial assistance and coordination services designed to support seniors and their families with daily tasks, organization, and access to third-party service providers.

 

Scope of Services

TrueNorth Senior Services:

Assists with the preparation, organization, and coordination of documents and appointments

  • Provides technology guidance and lifestyle support
  • Helps coordinate services with licensed professionals and service providers upon request

 

Professional Advice Disclaimer

TrueNorth Senior Services does not provide:

  • Medical advice or healthcare services
  • Legal advice or legal representation
  • Financial, tax, insurance, or investment advice
  • Immigration advice

All legal, medical, financial, tax, insurance, immigration, and real estate advice is provided exclusively by licensed professionals. Our role is limited to administrative support, document preparation assistance, and coordination only.

 

Third-Party Services

When requested, we may assist in coordinating services with third-party providers (including accountants, lawyers, immigration consultants, contractors, travel providers, or other professionals).

TrueNorth Senior Services does not employ, supervise, or guarantee the services, pricing, or outcomes of any third-party provider.

 

Travel Services Disclaimer

TrueNorth Senior Services offers travel planning and coordination support only.

We do not act as a travel agency, ticket issuer, or booking agent. All travel arrangements, payments, and confirmations are completed directly with licensed travel providers.

 

No Guarantee of Outcomes

While we strive to provide reliable and compassionate support, no guarantees are made regarding outcomes, approvals, timelines, or decisions made by third-party organizations or government agencies.

 

Client Responsibility

Clients and/or their authorized representatives remain responsible for:

  • Reviewing all documents before submission
  • Providing accurate and complete information
  • Making final decisions related to services received

 

Privacy & Confidentiality

We respect client privacy and handle personal information with care. Information is shared only with authorized parties and service providers as required to deliver requested services.

 

Limitation of Liability

To the fullest extent permitted by law, TrueNorth Senior Services shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or third-party providers.